Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

RETURNS

We will offer our best advice and service, however, we do understand that sometimes customers purchase products and later realise it’s not what they want. We recommend you contact us first to discuss any ways we can help before processing a return.

You will have within 30 days to return an item from the purchase date.
20% restocking and processing fees apply as well as the original shipping costs if it was provided free by us. We do encourage customers to consider an exchange to save money on unnecessary processing fees.

Products to be returned in same conditions of an exchange.
All returns are given store credit less the handling and restocking fee.

EXCHANGE
If you have purchased a product and you feel that you need to exchange for another – no problem.
You have up to 30 days from the date of purchase to process an exchange. Please provide the order number, product brand and as much detail as possible to help us with your exchange request.

Products must be sent back in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. Please take care when packaging the product for return. It will be your responsibility for any damages and repair costs incurred from shipping due to improper packaging.

MUNRO Boards will not be responsible for any exchange shipping costs; you will be asked to pay the shipping for both directions. Exchanges are valued at the current price, not the original price paid.

The difference between items must be paid in full. In the case where the difference is in your favour, a store credit will be given.

Please contact us and send any exchange/return goods to address below.

Address you parcel to:

MUNRO BOARDS

29 Frisby Road

Angle Vale SA 5117

We will call or email you as soon as we receive your items back

We ship all items with a courier, regular shipping times are usually between 2-5 business days. However, depending on location this may take up to 7 business days.

Express Shipping

If you need your gear on the ASAP! We offer an Express option service and you’ll receive your package within 1-3 days anywhere in Australia!

We are authorised distributors for all brands we sell and any manufacturer’s warranty is passed onto the customer. We will process all warranty/returns with the supplier on your behalf making the whole process as smooth and easy as possible. While we offer advice and support for our products, unfortunately we are not able to warrant any items that we deem to have been misused, altered, abused or not used for their intended purpose. Please contact to discuss any concerns of your purchased product.

We ship all items with a courier, regular shipping times are usually between 2-5 business days. However, depending on location this may take up to 7 business days.

Express Shipping

If you need your gear on the ASAP! We offer an Express option service and you’ll receive your package within 1-3 days anywhere in Australia!

Yes, any orders over $50 are free Australia wide within metro areas. Other areas may have a surcharge.

STILL DIDN'T FIND WHAT YOU WERE LOOKING FOR?

preloader